The use of a cloud-based phone system is becoming more and more popular in today’s business world. With the ability to get a number online, businesses are able to manage their communications in a very cost-effective way. A cloud-based business phone services offers many advantages over traditional ones, such as increased scalability and flexibility, enhanced mobility and collaboration, and improved customer experience.
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While call tracking and call intelligence are both powerful tools for businesses, understanding the subtle differences between the two is essential for ensuring your organization is getting the most out of each solution. On the surface, the two might appear to be the same, but there are distinct differences, particularly in the way they utilize…
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When it comes to customer service, call abandonment is an issue that needs to be addressed. Call abandonment causes customers to become frustrated and less likely to stay loyal to a brand. It’s important to take steps to ensure customers are satisfied by providing helpful support and reducing the chances of them abandoning a call….
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Cross-team collaboration is an important part of creating a successful customer support team. Agents need to be motivated to go the extra mile and excel in their customer service. By utilizing the power of cross-team collaboration, agents are energized by the collaborative energy of working together, often creating new solutions and ideas that wouldn’t necessarily…
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The world has changed and so has the workplace as a result of the global pandemic. Many companies have adopted hybrid work models that allow their employees to work both in an office and remotely. While this new way of working is beneficial in many ways, it can also be challenging to manage. This article…
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The impact of technology on our lives has been rapidly changing and increasing over the past few decades. In the modern era, technology has become an ever-present part of our lives, and it can be difficult to imagine life without it. However, as useful as technology can be, it can also have a negative effect…
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The Composable Enterprise is a new model of business operations that is revolutionizing the way enterprises are managed, allowing organizations to respond rapidly, effectively and cost-efficiently to the changing needs of customers, partners and markets. This model breaks down large enterprises into small, independent workgroups or teams, each of which functions independently, but still contributes…
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Intelligence Amplification (IA) is a term used to describe the enhancement of a person’s cognitive functioning and ability to solve problems. It is an interdisciplinary field that encompasses computer science, psychology, and philosophy. IA can be defined as a method of augmenting human intelligence through the utilization of machines and artificial intelligence (AI) systems, such…
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Collaborative leadership is an important concept for any organization, as it helps to ensure that everyone is working together to achieve the same goals. It is especially important from the top down, as it helps to ensure that the leadership team is on the same page and working together to create a successful organization. At…
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